Privacy Policy

JB Medical is committed to protecting your privacy and developing technology that gives you the most powerful, convenient and safe online experience possible. This policy describes how we collect information from you when you visit our website or use any of our products or services (collectively, “Services”). We may update this Privacy Policy at any time by posting a new version on our site. Your continued use of our Services after we post such changes constitutes your acceptance of those changes. Please check back frequently for updates.

Your Australian Rights: You have rights under the Privacy Act 1988 (Cth) which give you the right to access personal information held about you; the right to be informed whether your personal information has been disclosed to another person or entity; the right not to be subject to decisions based solely on automated processing; and the right to correct or delete inaccurate personal information. For more information see

The following table contains the categories of personal information collected in connection with the Services. The types of personal information are listed below each category.

Category of Personal Information Collected


Email Address

Phone Number



We may combine the above categories of personal information into one database.

How We Use Your Personal Information

We use your personal information to provide you with the best customer service possible. In addition, we may use your personal information to communicate with you about other goods and services offered by us and third parties. If you do not want to receive these communications, please let us know by contacting us via email at

If you choose to contact us, we will ask you to enter some personal information, including your name, address, phone number, email address, subject and message. We will store this information securely and keep it confidential.

If you contact us, we will retain your details until you request otherwise.

We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to conform to the edicts of the law or comply with the legal process served on us.

We may share your personal information with selected third parties who assist us in providing the Services. These include but are not limited to:

  • Service providers who perform functions on our behalf, such as hosting, maintaining and managing our servers and networks, analysing data, providing marketing assistance, fulfilling orders, delivering packages, sending postal mail and e-mail, providing customer service, processing payments, performing statistical analysis and providing customer surveys 
  • Third-party companies that help us operate our business, for example, a company that provides accounting services.
  • Other third parties with whom we engage to perform services for us.

We require all third parties to respect the security of your personal information and to treat it in accordance with the Australian Privacy Principles (see

You can access most parts of your account without disclosing any personal information. However, if you wish to change or delete your personal information from our records, you must notify us of your intention to do so. You may be asked to verify your identity before we make changes to your personal information.

Our Commitment To Data Security

Unfortunately, no data transmission over the Internet can be guaranteed 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk. Once we have received your information, we will use strict procedures and security features to try to ensure that only authorised persons can view or gain access to your personal information. When you request our services from us, we will send a response for your request.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Contact Us

If there are any questions regarding this privacy statement, please contact us using the details below.

Email us at;

Call us on 1300 788 182